CUSTOMER SERVICE

Customer Commitment

Since hand signing our first invoice 4 years ago, we have continued to place an emphasis on customer care and providing a personal touch with every shipment. We may be an online business, but that doesn’t mean we hide behind a web address. Instead, we hope to create a boutique shopping experience for you that can be enjoyed from the comfort and convenience of your own home or workplace.

Not finding what you are looking for?

We want to help. E-mail us at support@boldsocks.com and we will get back to you right away!

Shipping

U.S. Shipping Options

boldSOCKS.com boldly offers standard 99 cent shipping on all US domestic orders (approx 1 week) – no matter the size of the order. In addition, we also provide the following expedited options:

  • Priority shipping $7.99 (3 business days)
  • Express shipping $25.99 (2 business days guaranteed)
  • Express Overnight $49.99 (1 business day guaranteed)

Canada Shipping Options

boldSOCKS.com also boldly offers standard 99 cent shipping in Canada (approx 2 weeks) – no matter the size of the order.
In addition, we also provide the following expedited options:

  • Priority shipping $20 (6-10 business days)
  • Express shipping $50 (3-5 business days)
  • Guaranteed Express shipping $100 (1-3 business days)

International Shipping and Handling

International orders (outside of US and Canada) ship at a flat rate of $8. Standard international shipping takes approximately 2 weeks or longer. Other expedited options are available at checkout. Please note that only International Express mail options provide complete tracking information. All other international shipments may not offer tracking updates once the packages has left the United States. Import duties charged by the customer’s country are the responsibility of the customer to pay.

Returns

We will gladly accept returns within 60 days of purchase for a full refund. However, the socks must be unworn and in original packaging. Because of the sweet deals we offer on clearance socks, we do not accept returns on clearance products. Return items that have been opened or worn will be disposed of and no credit will be issued. The buyer will be responsible for the cost of return shipping and handling. To initiate a return, please e-mail support@boldsocks.com and reference your order number from the invoice.

Sales Tax

boldSOCKS.com charges 6% sales tax on all Michigan orders.