Our Response to COVID-19

Our Response to COVID-19


Quick Recap

On Monday, March 23rd, our governor in Michigan ordered a shelter-in-place for all non-essential workers. The Executive Order went into effect at midnight on March 24th and has recently been extended until the end of May.

What It Means

In an effort to slow down the virus, we are complying with the order to limit staff at boldSOCKS' headquarters. We are still fully operational to ship both standard and custom orders from our headquarters and will do our best to get each order out in a timely manner, like we've always done. We appreciate your support during this season and we hope fun socks can help brighten your day.

New Orders

New orders will be shipped within our standard 1-2 business days. We do not anticipate delays in standard orders, but custom orders may be slightly delayed due to limited staffing to comply with the Executive Order.

Customer Service

Customer service emails sent to support@boldSOCKS.com will continue to be monitored, but responses may be delayed. Please expect replies within 1-3 business days. We will do our best during this season to deliver top-notch service, but we are all stretched during this pandemic and ask for your grace.

Returns

Due to the nature of receiving returns, we ask that you please wait, if possible, to send any returns until the end of May as our staff is limited to receive returns at this time.

Our Retail Store

Until further notice, the store will be closed to all customers.

 

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Reader Comments

3 responses to “Our Response to COVID-19”

  1. Carol Kaplan says:

    I am inspired by your email. To see a business with integrity and a sense of being a blessing to one’s community, is deserving of appreciation. Here’s to much success.

  2. bill floyd says:

    do you have socks for male nurses

    • Ryan Roff says:

      Hi Bill, we tried to send you an email but it appears that the email address didn’t work. We offer healthcare socks (just search “healthcare”) and we are coming out with a custom Nurse Hero sock in a few weeks. You will be able to add a face and text. Hope this helps.

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